| PURPOSE OF JOB: To support the Customer Services Team to support and expand its Customer base;
To maintain profitable and productive corporate growth in accordance with Euravia’s Business Plan;
To Manage contracted Customers, overseeing all work-in-progress and;
To build and consolidate strong relationships with existing and prospective Customers. | RESPONSIBILITIES: 1. Act as the primary point of contact for commercial queries for existing and potential customers; 2. Identification and development of new business opportunities; 3. Project management of and liaison with all contracted customers (service agreements and individual projects); 4. Provide progress reports and liaise with Euravia’s Engineering and Production teams; 5. Development and management of Customer profiles for all existing and potential customers; 6. Tracking of customer engines and components processed through Production in order to ensure timely delivery in line with the Company’s contractual obligations; 7. Management and revision of Euravia’s MRO pricing policy; 8. Overseeing and reviewing cost estimates and Company proposals; 9. Utilisation of available resources to ensure individual project and contract profitability; 10. Recommending best practices for the continuous improvement of Customer services; 11. Developing and maintaining close Customer relationships to enhance opportunities for Business Development; 12. Addressing Customer requirements and expectations in a timely manner, ensuring that appropriate action is introduced to meet those requirements; 13. Ensuring that all Customer requirements are communicated accurately and clearly to Production and that all feedback to Customers is performed in a clear, accurate and professional manner; 14. Achieve relevant Key Performance Indicators (KPI’s) and make recommendations for the necessary course of action to achieve optimum results; 15. Comply with Company regulations, statutory requirements and procedures and make recommendations for amendments or introduction of new procedures; 16. Adhere to Euravia Procedures and Work Instructions to achieve excellence in Customer Support practices and compliance with ISO, CAA, MOD, NATO and FAA requirements, 17. Self-development will be the responsibility of the post holder. Training and development will be identified and opportunities sought to increase personal effectiveness. 18. As part of our continuing commitment to delight our customers, we provide Out of Hours Emergency Cover. This post may be required to help provide this service by participating in an Out of Hours Rota. QUALIFICATIONS: The ideal candidate will have a minimum 5 years of Customer Support experience within the gas turbine engine MRO industry or at least 8 years Customer Support with general engineering experience, plus any combination of experience and education that will provide the required knowledge and abilities for the position will be considered. Strong commercial acumen, including but not limited to experience in the formulation of engine MRO pricing and pre-receipt and post-inspection cost estimates; proficiency in MS Outlook, MS Word, MS Excel and MS PowerPoint; ability to communicate clearly and effectively, both orally and in writing; to maintain records and to read and interpret parts catalogues; ability, initiative and drive to work alone and as part of the Customer Support Team. Euravia reserves the right to review and amend this Job Description or current organisation structure. | 
